Increase the speed & efficiency of your IT help desk to move towards conversational customer support with a customizable solution
Support Your IT Team with An Easy to Setup and Highly Customizable Solution
Most businesses deal with requests, cases, or issues. They can be internal IT-related issues or external, customer issues, which need to be logged, managed, and dealt with by experts. Providing top-notch customer service is essential for business success and to enforce this, you need to reach customers, resolve their support queries, and help them achieve valuable benefits.
BizPortals 365 IT Help Desk solution helps in streamlining and improving the effectiveness of ticket generation, case management, and resolution process. The platform collects all cases reported through various channels, maintains, and manages information related to each case, and tracks all activities until their resolution and closure.
How Can IT Helpdesk Solution Help You?
Maximum Customer Satisfaction
When tickets are resolved faster, customer success and satisfaction rates are much higher, which curbs customer attrition.
Personalized Support
With a strong IT Help Desk system and improved customer insights, the customer support team can provide a more personalized approach.
Streamlined Business Operations
Meet the Service Level Agreements (SLAs) while customizing customer support actions. The bird’s eye view of business operations and data-based reports help in making informed business decisions.
Reduced Ticket Backlog
When the customer support team resolves more tickets in less time, you can reduce the ticket backlog, which is a significant factor for recurring revenue and brand reputation.
Continuous Performance Improvement
A SharePoint ticketing system provides metrics and analytics around the performance of your team. It also helps bring transparency to your customer support team and improves their performance.
More Features of BizPortals 365 IT Help Desk Solution
Real-time Insights
Create reports & visualizations to monitor the team’s support performance including response & resolution times, so they can optimize the strategy if required.
Notifications
Notify managers and team members of case assignments, due dates, resolution issues, and delays, so everybody is aware, informed, and on the same page.
Extensibility
Integrate with CRM, ERP, and other Line of Business (LOB) applications. Create and customize fields on the case submission form to capture more specific information from your customers.
Security
The enterprise-grade security provided by Microsoft, together with a granular permissions structure enables managers to control who can view and modify case data and define levels of access for agents.
Ticket Templates
Common and frequent issues can be saved as a template for ease of use, and it also saves time. The templates can be to create tickets while ensuring consistency and format adequately. Templates can also be set to show with a specific job profile.
Integration with Knowledge Base
The dynamic integration with the knowledge base helps in resolving the issues quickly. It provides common solutions while creating tickets based on previously generated tickets.
Integration with Asset Management
The Asset Management module can be used to link assets with the ticket while creating ticket information. This helps the IT team to make informed decisions and assists in analytics such as loss of time and productivity due to IT issues.
Personalized Configuration
The easy and customizable configuration screens allow complete control of the information shown in the forms.
Create Your IT Help Desk Solution with BizPortals 365
Schedule a DEMO to know how you can maximize the productivity of your high-performing teams and improve customer satisfaction with BizPortals 365.