IT Help Desk Solution
Support Your IT Team with An Easy to Setup and Highly Customizable Solution
How Can IT Helpdesk Solution Help You?
Maximum Customer Satisfaction
When tickets are resolved faster, customer success and satisfaction rates are much higher, which curbs customer attrition.
Personalized Support
With a strong IT Help Desk system and improved customer insights, the customer support team can provide a more personalized approach.
Streamlined Business Operations
Meet the Service Level Agreements (SLAs) while customizing customer support actions. The bird’s eye view of business operations and data-based reports help in making informed business decisions.
Reduced Ticket Backlog
When the customer support team resolves more tickets in less time, you can reduce the ticket backlog, which is a significant factor for recurring revenue and brand reputation.
Continuous Performance Improvement
A SharePoint ticketing system provides metrics and analytics around the performance of your team. It also helps bring transparency to your customer support team and improves their performance.
Benefits of a SharePoint-based IT Helpdesk Solution
Easy Case Reporting
BizPortals IT help desk solution makes it easy for customers/clients to report cases through a user-friendly interface. The customizable request forms help capture all case-specific information needed for streamlined reporting and a more responsive help desk operation.
Intelligent Routing of Cases
IT help desk Solution allows users to set automated routing rules for ticket creation, logging, assignment, follow-up, closure, and more for timely resolutions. Ticket assignments based on its priority, required skillset, resource workload, and location ensure efficient, consistent, and accurate resolution.
Quick Complaint Resolution
Delay in issue resolution can quickly create a sizeable backlog, impacting overall efficiency. Optimal case routing, consolidated case information, and an easily accessible knowledge base offered by BizPortals 365 IT help desk solution help users proactively address issues and reduce the overall response time, ensuring a responsive support environment.
Build your Knowledge Base
A knowledge base and FAQ are great resources for your team to find answers quickly and expedite resolving issues. The IT Help Desk portal allows users to transfer “closed” cases to the knowledge base for further reference. It creates a wealth of proven solutions from previous cases, eventually reducing the volume of repetitive tickets and resolution time.
Highlights of BizPortals 365 IT Help Desk Solution
Real-time Insights
Create reports and visualizations to monitor the response and resolution time of support teams for proactive decision-making.
Notifications
Notify managers and teams of case assignments, due dates, issue resolution, or delays for better coordination.
Ticket Templates
Easy-to-use and time-saving ticket templates for frequently occurring issues, ensuring consistency and faster resolution.
Integration with Asset Management
Personalized Configuration
The easy and customizable configuration screens allow complete control of the information shown in the forms.
Brainstorming and Whiteboarding
Freely share ideas, discuss them with coworkers, and collaborate effectively to encourage an inclusive work culture
Flawless Internal Communication
Integrated Microsoft 365 productivity tools like Teams and Outlook for 1:1 chat, online meetings, live recording, and more
Faster Access to Project Documents
Feature-rich document libraries that support workflows, co-authoring, and unlimited information sharing
Why Only BizPortals 365 for an efficient IT help desk solution?
Extensibility
Experience seamless integration with CRM, ERP, and other Line of Business applications, for unified data access and information sharing, without leaving the SharePoint environment.
Security
Along with enterprise-grade security offered by Microsoft, BizPortals 365 allows users to set permission-based access, track user activity, and more for a secure user experience.
Customizations
Create and customize fields on the case submission form and capture specific information from customers to categorize and attend to issues maintaining a higher degree of accuracy.
User-friendly interface
BizPortals 365 with clean navigation, responsive layouts, and robust search helps users quickly locate tickets, knowledge articles, and more, fostering increased user adoption.