Incident Management Software for Highest Quality Standards

What is Incident Management?

An incident in the quality management process is an unexpected quality issue, such as process deviation or a major event like equipment failure or safety hazards, that can disrupt operations and lead to temporary downtime and regulatory non-compliance.

Effective incident management involves systematic steps to identify, analyze, resolve, and document incidents while taking corrective and preventive actions to avert issues that can impact the quality of a product or service or compromise its safety.

Incident Management Features in BizPortals QMS

From incident logging to closure, get a unified incident log that offers a complete status, progress, description, and priority for quick data retrieval. Easily manage metadata columns, personalize views, filter records for improved efficiency.

BizPortals incident management empowers users to add automated notifications and email alerts and use custom email templates on each stage for faster review and approval, enhancing stakeholder’s accountability, incident awareness, and reduces the response time.

Leverage an interactive incident dashboard to access a detailed view of incident-related activities along with their trends, status, departments, products, and more, in easy digestible formats like charts, graphs, and KPIs.

Get easy access to necessary documents, collaborate with cross-functional teams, and combine data from different modules like CAPA, audit, and change control, and seamlessly integrate different modules for a holistic incident resolution.

BizPortals incident management solution built on Microsoft’s secure cloud-based infrastructure offers role-based access for stakeholders to keep your environment secure, thereby eliminating data integrity concerns.

BizPortals incident management solution allows users to design tailored incident workflows to match their organizational hierarchy and escalation process. Configure new forms, add or remove fields, customize routing of incidents, and more to enhance the incident resolution process.

Eliminate the need for physical or in-person signoffs with the e-signatures feature offered by the BizPortals incident management solution. Instantly approve incident reports, changes, and corrective and preventive actions to accelerate the incident closure process.

Centralized Incident Log
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A comprehensive solution to streamline business processes and manage all your documents, projects, tasks, and employees together in a secure workplace environment.
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Real Time Notifications and Alerts
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A comprehensive solution to streamline business processes and manage all your documents, projects, tasks, and employees together in a secure workplace environment.
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In-Depth Reporting and Analytics
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A comprehensive solution to streamline business processes and manage all your documents, projects, tasks, and employees together in a secure workplace environment.
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Integrated Incident Management
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A comprehensive solution to streamline business processes and manage all your documents, projects, tasks, and employees together in a secure workplace environment.
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Robust Security and Compliance
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A comprehensive solution to streamline business processes and manage all your documents, projects, tasks, and employees together in a secure workplace environment.
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Customizable Processes and Forms
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A comprehensive solution to streamline business processes and manage all your documents, projects, tasks, and employees together in a secure workplace environment.
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Simplified Approvals with E-Signatures
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A comprehensive solution to streamline business processes and manage all your documents, projects, tasks, and employees together in a secure workplace environment.
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Incident Management Process Flow

Incident Detection and Reporting

Proper reporting is the first step as soon as an incident is identified. BizPortals QMS, with robust incident management capabilities, offers a customizable form template to ease the reporting procedure. Easily create custom metadata fields like department, product details, description, and suggested corrections, and upload relevant attachments to ensure swift and accurate actions.

1

Incident Logging

Efficiently logging an incident helps users systematically document its details immediately after it is reported. Centralized incident repository offered by BizPortals incident management software ensures that all incident data is updated and is accessible for quick reviews and audits. A dedicated incident log provides a quick overview of incidents’ status, priority, reference documents, and comments all in one place.

2

Investigation and Impact Assessment

Understanding the root cause and thoroughly assessing the incident’s impact is crucial to preventing its recurrence. It assists users in mapping out the appropriate corrective and preventive measures. A comprehensive impact assessment form allows users to document affected batches, suggest CAPA, and initiate automated review and approval workflows to enhance the decision-making process.

3

Incident Resolution

Following the completion of impact assessment, implementing CAPA is the next critical step. BizPortals incident management software with flawless features like task tracking, progress monitoring, audit trails, centralized documentations, allow users to test and analyze the new process, record results, and collaborate seamlessly for faster issue resolution. Certainly, it contributes to cost savings and minimizes downtime.

4

Incident Closure

To effectively resolve document issues, formal closure is necessary. It contributes to resource optimization, audit readiness, and trend analysis for future enhancements. Users can add closing remarks, add attachments, send them for approval, get them e-signed, and archive accurate documentation to ensure that incidents are closed in compliance with regulatory standards.

5 Change Control Process Flow: From Initiating Change to Final Sign-off

1

Incident Detection and Reporting

2

Incident Logging

3

Investigation and Impact Assessment

4

Incident Resolution

5

Incident Closure

Importance of Incident Management Software in the Quality Management Process

Proactive Risk Management

Incident management software offers a comprehensive approach to identify, report, assess, and analyze incidents, empowering businesses to shift from reactive to proactive risk management. It helps mitigate smaller issues before they escalate into major problems.

Streamlined CAPA

Cross-module integration offered by incident management software coupled with collaborative features empowers cross-functional teams to collaborate on a systematic review and resolution process, eliminating the root cause of the incident.

Enhanced Compliance and Regulatory Adherence

Robust incident management assures that the issue resolution process including CAPA is recorded, tracked, and resolved in accordance with the regulatory requirements, ensuring highest standards of quality.

Improved Operational Efficiency

Incident management software by digitizing and automating routine tasks like incident report generation, tracking, and documenting, reduces the overall response time and offers more reliable and consistent results when compared to manual processes.

Data-Driven Decision Making

Effective quality management relies on valuable data that reveals patterns, trends, recurring issues. Incident management software helps organizations gather and analyze this data, driving informed decisions and fostering a culture of continuous improvement.

Documentation and Traceability

Right from detecting issues to executing corrective and preventive actions, each stage is documented and records stakeholders’ actions, providing a clear audit trail for inspections.

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Incident Management Software

What is Incident Management?

Incident Management Features in BizPortals QMS

Incident Management Process Flow

Incident Detection and Reporting

1

Incident Logging

2

Investigation and Impact Assessment

3

Incident Resolution

4

Incident Closure

5

Change Control Process Flow: From Initiating Change to Final Sign-off

1

Incident Detection and Reporting

2

Incident Logging

3

Investigation and Impact Assessment

4

Incident Resolution

5

Incident Closure

Importance of Incident Management Software in the Quality Management Process

Proactive Risk Management

Streamlined CAPA

Enhanced Compliance and Regulatory Adherence

Improved Operational Efficiency

Data-Driven Decision Making

Documentation and Traceability

Other Dedicated Modules Offered by BizPortals QMS

Change Control

Deviation Management

Document Control

CAPA Management

Incident Management Software

What is Incident Management?

Incident Management Features in BizPortals QMS

Incident Management Process Flow

Incident Detection and Reporting

1

Incident Logging

2

Investigation and Impact Assessment

3

Incident Resolution

4

Incident Closure

5

Change Control Process Flow: From Initiating Change to Final Sign-off

1

Incident Detection and Reporting

2

Incident Logging

3

Investigation and Impact Assessment

4

Incident Resolution

5

Incident Closure

Importance of Incident Management Software in the Quality Management Process

Proactive Risk Management

Streamlined CAPA

Enhanced Compliance and Regulatory Adherence

Improved Operational Efficiency

Data-Driven Decision Making

Documentation and Traceability

Other Dedicated Modules Offered by BizPortals QMS

Change Control

Deviation Management

Document Control

CAPA Management

Form 1

Form